Presenter: Andrea R. Henry, CHI™
Interpreters inevitably experience mental fatigue in healthcare settings. While you may be aware of the risk of diminished accuracy from mental fatigue, you may not believe you can control your circumstances or environment. Good news: often you can!
This webinar will provide a foundation for interpreters to exercise more agency in the encounter while still adhering to the ethical goal of impartiality. When interpreters become more accountable for their performance, they naturally become more assertive and confident in asking for what they need. This presentation will address ways that we as interpreters can individually and collectively advocate for optimal working conditions. Attendees will receive specific techniques and corresponding scripts for interpreters to employ to better control performance quality. This webinar is a resource for interpreters, trainers, allies, and administrators.
This webinar has been approved for 1 CCHI CE hour, 0.1 IMIA/NBCMI CEU, 1 OCCI CEU, 1 ATA CEP and 0.1 RID CEU*. Certificates will be issued only to those viewing the live webinar. Certificate download instructions will be emailed to attendees 24 hours after the webinar has taken place.
Learning objectives:
1. Become familiar with the Joint Commission Speak Up Initiative and how it aligns with interpreters advocating for better working conditions.
2. Learn specific strategies that reduce interpreter mental fatigue, improve performance, and create greater awareness about the mental demands of healthcare interpreting.
3. Understand how differing modes of interpreting and equipment usage can affect interpreter mental fatigue and resulting performance.
About the presenter: Andrea Henry has worked professionally in the field of healthcare interpreting for 27 years. Her areas of interest and expertise include specialization (e.g., pediatric cancer, pediatric heart defects, etc.), outside-the-box methods for navigating technical speech and sociolinguistic bumps, and value-added scripting for improved encounter interaction.
No, CCC is an organization dedicated solely to interpreter and cultural competence training. Our mission is language access. However, we do provide graduates of The Community Interpreter® with a list of nearby language companies and public organizations that employ interpreters. We also occasionally send out job postings to our program graduates and/or e-newsletter subscribers at the request of other organizations.
Cross-Cultural Communications is the leading international training agency in the U.S. devoted to community interpreting, educational interpreting, healthcare interpreting and cultural competence. It is also the only organization that licenses community interpreters across the U.S. and in other countries. We regularly train bilingual staff as well as contract interpreters. We also provide training and consulting services to private companies, non-profits and government agencies. Our programs are grounded in a mixture of theory and practical, hands-on activities.
The Community Interpreter® International, or TCII, is a 40-hour certificate training program for interpreters who are just starting out or those experienced interpreters who are looking for a recognized qualification. Subjects covered include the interpreting code of ethics and standards of practice in order to give participants a solid grounding in the profession. This is complemented by practical, hands-on activities such as role-plays and interactive group discussions. The program fulfills the 40-hour training requirements considered by many (certifying bodies employers and industry associations) to be the minimum needed to entire the field.
At the moment, a combination of two CCC programs fulfills this requirement: Medical Terminology for Interpreters (7.5 hours) and The Community Interpreter® International. Since TCII is open to all community interpreters and the subject matter covers education and social services as well as medical interpreting, at the end of each TCII session any participant who is seeking medical interpreter certification will be given a letter from CCC, stating the number of hours that can be counted towards this requirement. Typically 34-36 hours count towards the 40 hour requirement.
Yes, although the CE credits offered for each program will vary according to course length and content. Our programs are currently approved for continuing education credits by the following organizations:
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