Live session: Wednesday, March 12, 2025, 11:30 a.m.-12:30 p.m. ET
Presenter: Lorena Castillo
In this workshop, participants will explore key communication models tailored to the interpreting profession, focusing on how context shapes message delivery and comprehension. We’ll explore models like the transactional and interactive frameworks, examining how these can be applied to real-world interpreting scenarios to enhance clarity, empathy, and fidelity.
Through practical examples, interpreters will gain insights into managing contextual variables—such as cultural dynamics, emotional tones, and environmental factors—that influence effective communication. This webinar equips interpreters with tools to develop flexibility and adapt their approach based on context, fostering more impactful and patient-centered interpreting encounters.
This webinar has been approved for the following CEUs: 1 CCHI CE hour, 0.1 IMIA/NBCMI CEU, 1 ATA CEP, and 0.1 RID CEU. Note that you must have attended the live session to receive these credits.
About the presenter: Lorena Castillo is a servant leader in the world of language services, blending her passion for communication with over 20 years of hands-on experience as a trilingual medical interpreter. Fluent in English, Spanish, and American Sign Language—and skilled in Swahili and Italian—Lorena has dedicated her career to breaking down language barriers with empathy and transparency. As an Instructional Design Manager at AMN Healthcare, Lorena doesn’t just create training programs; she builds inclusive, value-driven learning experiences. Empowered by her belief in the power of kind, clear communication, Lorena Castillo is transforming how language services support healthcare’s mission of inclusivity, accessibility, and health equity.
Learning Objectives
1. Understand key communication models that can used by interpreters, and learn how they can improve your effectiveness when interpreting.
2. Recognize how context affects communication, including cultural differences, emotions, and surroundings, so you can better fulfill your scope of professional responsibility.
3. Practice flexible communication techniques to adapt your approach based on the needs of each situation, making your interpreting clearer, more empathetic, and patient-centered.
No, CCC is an organization dedicated solely to interpreter and cultural competence training. Our mission is language access. However, we do provide graduates of The Community Interpreter® with a list of nearby language companies and public organizations that employ interpreters. We also occasionally send out job postings to our program graduates and/or e-newsletter subscribers at the request of other organizations.
Cross-Cultural Communications is the leading international training agency in the U.S. devoted to community interpreting, educational interpreting, healthcare interpreting and cultural competence. It is also the only organization that licenses community interpreters across the U.S. and in other countries. We regularly train bilingual staff as well as contract interpreters. We also provide training and consulting services to private companies, non-profits and government agencies. Our programs are grounded in a mixture of theory and practical, hands-on activities.
The Community Interpreter® International, or TCII, is a 40-hour certificate training program for interpreters who are just starting out or those experienced interpreters who are looking for a recognized qualification. Subjects covered include the interpreting code of ethics and standards of practice in order to give participants a solid grounding in the profession. This is complemented by practical, hands-on activities such as role-plays and interactive group discussions. The program fulfills the 40-hour training requirements considered by many (certifying bodies employers and industry associations) to be the minimum needed to entire the field.
At the moment, a combination of two CCC programs fulfills this requirement: Medical Terminology for Interpreters (7.5 hours) and The Community Interpreter® International. Since TCII is open to all community interpreters and the subject matter covers education and social services as well as medical interpreting, at the end of each TCII session any participant who is seeking medical interpreter certification will be given a letter from CCC, stating the number of hours that can be counted towards this requirement. Typically 34-36 hours count towards the 40 hour requirement.
Yes, although the CE credits offered for each program will vary according to course length and content. Our programs are currently approved for continuing education credits by the following organizations:
Intersect is our weekly e-newsletter with breaking news on language, culture and interpreting. Join 20,000+ subscribers in over 100 countries!
We respect your privacy and will not rent, sell or otherwise share your information with third parties.
