Live session delivered: April 23, 2020, 11:30 a.m.-12:30 p.m. ET
Presenters: Tatiana Cestari, PhD, CHI, Director of Language Service Advocacy, MARTTI, and Sarah Stockler-Rex, CHI, Quality Assurance Manager, MARTTI
Remote interpreters, like face-to-face interpreters, need to follow protocols. They also need to practice professional etiquette.
This webinar identifies and discusses protocols that are unique to remote interpreting as well as those common in face-to-face interpreting. Such protocols and best practices include:
How to position yourself and your equipment.
What to include in a professional introduction and how to perform it.
Use of direct speech (first person) with some exceptions.
How to manage the flow of the conversation by turn-taking.
When and how to address misunderstandings.
How to manage hold times.
In addition, this webinar cover the fundamental elements of professional etiquette to help new remote interpreters meet professional standards for quality performance.
Learning Objectives
After attending this webinar, the participant will be able to:
Identify key differences and similarities between face-to-face and remote interpreting modalities.
Practice fundamental elements of professional etiquette in remote interpreting.
No, CCC is an organization dedicated solely to interpreter and cultural competence training. Our mission is language access. However, we do provide graduates of The Community Interpreter® with a list of nearby language companies and public organizations that employ interpreters. We also occasionally send out job postings to our program graduates and/or e-newsletter subscribers at the request of other organizations.
Cross-Cultural Communications is the leading international training agency in the U.S. devoted to community interpreting, educational interpreting, healthcare interpreting and cultural competence. It is also the only organization that licenses community interpreters across the U.S. and in other countries. We regularly train bilingual staff as well as contract interpreters. We also provide training and consulting services to private companies, non-profits and government agencies. Our programs are grounded in a mixture of theory and practical, hands-on activities.
The Community Interpreter® International, or TCII, is a 40-hour certificate training program for interpreters who are just starting out or those experienced interpreters who are looking for a recognized qualification. Subjects covered include the interpreting code of ethics and standards of practice in order to give participants a solid grounding in the profession. This is complemented by practical, hands-on activities such as role-plays and interactive group discussions. The program fulfills the 40-hour training requirements considered by many (certifying bodies employers and industry associations) to be the minimum needed to entire the field.
At the moment, a combination of two CCC programs fulfills this requirement: Medical Terminology for Interpreters (7.5 hours) and The Community Interpreter® International. Since TCII is open to all community interpreters and the subject matter covers education and social services as well as medical interpreting, at the end of each TCII session any participant who is seeking medical interpreter certification will be given a letter from CCC, stating the number of hours that can be counted towards this requirement. Typically 34-36 hours count towards the 40 hour requirement.
Yes, although the CE credits offered for each program will vary according to course length and content. Our programs are currently approved for continuing education credits by the following organizations:
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