The number of patients receiving care in languages other than English (LOTE) has jumped significantly in the past decade. Yet nearly one-third of U.S. hospitals fail to offer adequate language services. New research indicates that even in hospitals with language access systems in place, over half of medical communication occurs without professional interpretation.
This webinar will explore how health systems can apply the principles of co-production to improve language justice infrastructure in ways that boost health equity. Participants will explore how to adapt tools from the Institute for Healthcare Improvement’s “Engaging People with Lived Experiences” resource collection to better engage local communities in building effective language access plans. Participants will be introduced to replicable and sustainable language access models, and learn strategies for scaling an in-language experience system-wide. We'll also cover best practices for data collection and program evaluation.
This webinar has been approved for the following CEUs: 1 ATA CEP, 1 CCHI CE hour, 0.1 IMIA/NBCMI CEU, 1 OCCI CEU, 0.1 RID CEUs. Note that you must have attended the live session to receive these credits.
About the presenter: Vonessa Costa is Sr. Director of Quality & Member Engagement for the Health Care Interpreter Network (HCIN), a collaborative of health systems that share interpreter resources.
Learning Objectives
After attending this webinar, you will be able to:
1. Understand the principles of co-design and co-production in healthcare.
2. Learn how to adapt IHI tools to engage community members with lived experiences in building your organization’s language justice infrastructure.
3. Compare proven models for co-production in hospital language access programs.
No, CCC is an organization dedicated solely to interpreter and cultural competence training. Our mission is language access. However, we do provide graduates of The Community Interpreter® with a list of nearby language companies and public organizations that employ interpreters. We also occasionally send out job postings to our program graduates and/or e-newsletter subscribers at the request of other organizations.
Cross-Cultural Communications is the leading international training agency in the U.S. devoted to community interpreting, educational interpreting, healthcare interpreting and cultural competence. It is also the only organization that licenses community interpreters across the U.S. and in other countries. We regularly train bilingual staff as well as contract interpreters. We also provide training and consulting services to private companies, non-profits and government agencies. Our programs are grounded in a mixture of theory and practical, hands-on activities.
The Community Interpreter® International, or TCII, is a 40-hour certificate training program for interpreters who are just starting out or those experienced interpreters who are looking for a recognized qualification. Subjects covered include the interpreting code of ethics and standards of practice in order to give participants a solid grounding in the profession. This is complemented by practical, hands-on activities such as role-plays and interactive group discussions. The program fulfills the 40-hour training requirements considered by many (certifying bodies employers and industry associations) to be the minimum needed to entire the field.
At the moment, a combination of two CCC programs fulfills this requirement: Medical Terminology for Interpreters (7.5 hours) and The Community Interpreter® International. Since TCII is open to all community interpreters and the subject matter covers education and social services as well as medical interpreting, at the end of each TCII session any participant who is seeking medical interpreter certification will be given a letter from CCC, stating the number of hours that can be counted towards this requirement. Typically 34-36 hours count towards the 40 hour requirement.
Yes, although the CE credits offered for each program will vary according to course length and content. Our programs are currently approved for continuing education credits by the following organizations:
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