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Medical Interpreting Resources

CLAS STANDARDS

Federal standards for Culturally and Linguistically Appropriate Services (CLAS Standards) were developed by the Office of Minority Health of the U.S. Department of Health and Human Services. CLAS Standards were created for organizations that offer health services.

This is a historic document: the first set of national standards to guide service delivery to immigrants, refugees and other diverse populations speaking many languages. Its impact extends well beyond health services. Although the 14 standards target health services, they are a critical resource for other community services. Four standards target language access; others target cultural barriers, cultural competence and institutional access. 

Ideally, administrators should read and apply these voluntary standards. For more information, including the final report, go to: http://www.omhrc.gov/clas/. (This is a large document.)

Why Do Culturally and Linguistically Appropriate Services (CLAS Standards) Matter?

“If it isn’t culturally and linguistically appropriate, it isn’t healthcare,” says Marjory Bancroft, Director of Cross-Cultural Communications. She has witnessed countless cases of children who were asked to interpret sensitive medical news for adult family members — and for themselves.

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