Cross-Cultural Communications (CCC) was founded in 2001 by Marjory Bancroft, an accomplished author and immigrant who has lived in eight countries. Marjory’s global experiences and deep expertise in the field led her to create The Community Interpreter® program, the first and most comprehensive training program for medical, educational, and social services interpreters.
Today, CCC is led by John Arroyave. John holds the highest certification available for community and medical interpreters, setting a new precedent in the field. He is a passionate advocate for language access, having witnessed the life-changing and often life-saving impact of professional interpreting. John’s dedication ensures that CCC remains at the forefront of interpreter training, bridging language barriers and promoting inclusivity on a global scale.
Your career depends on excellence and quality. Your goal is to provide high-quality services, whether you’re an interpreter or a service provider. We offer excellence in training, publications, and consulting, with a special focus on medical and community interpreting as well as cultural competence. Our interpreting programs support staff interpreters, bilingual staff, freelancers and interpreter trainers.
Our cultural competence programs (including How to Work with an Interpreter) support all those who serve linguistic and cultural minorities, especially immigrants and refugees.
Learn more about what CE credits apply to our programs.
Writing, research, course development, organizational assessment, & more.
Hear from our clients and learn more about the work we do.
The mission of CCC is to support equal access to community services for culturally and linguistically diverse residents.
This mission promotes health and well being for all. Through our high-quality training programs, CCC works to empower individuals and communities to support, strengthen, and celebrate the foundations of our diverse society.
The CCC vision is a beautiful world. One with no borders, barriers, or misunderstandings, where there is no “other,” only “us.”
CCC strives to become the world leader for interpreter and cultural competence training and resources that overcome language and cultural barriers to promote communicative autonomy, intercultural communication, quality services, and justice.
No, CCC is an organization dedicated solely to interpreter and cultural competence training. Our mission is language access. However, we do provide graduates of The Community Interpreter® with a list of nearby language companies and public organizations that employ interpreters. We also occasionally send out job postings to our program graduates and/or e-newsletter subscribers at the request of other organizations.
Cross-Cultural Communications is the leading international training agency in the U.S. devoted to community interpreting, educational interpreting, healthcare interpreting and cultural competence. It is also the only organization that licenses community interpreters across the U.S. and in other countries. We regularly train bilingual staff as well as contract interpreters. We also provide training and consulting services to private companies, non-profits and government agencies. Our programs are grounded in a mixture of theory and practical, hands-on activities.
The Community Interpreter® International, or TCII, is a 40-hour certificate training program for interpreters who are just starting out or those experienced interpreters who are looking for a recognized qualification. Subjects covered include the interpreting code of ethics and standards of practice in order to give participants a solid grounding in the profession. This is complemented by practical, hands-on activities such as role-plays and interactive group discussions. The program fulfills the 40-hour training requirements considered by many (certifying bodies employers and industry associations) to be the minimum needed to entire the field.
At the moment, a combination of two CCC programs fulfills this requirement: Medical Terminology for Interpreters (7.5 hours) and The Community Interpreter® International. Since TCII is open to all community interpreters and the subject matter covers education and social services as well as medical interpreting, at the end of each TCII session any participant who is seeking medical interpreter certification will be given a letter from CCC, stating the number of hours that can be counted towards this requirement. Typically 34-36 hours count towards the 40 hour requirement.
Yes, although the CE credits offered for each program will vary according to course length and content. Our programs are currently approved for continuing education credits by the following organizations:
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